:root{--navy:#10213f;--slate:#74839b;--rose:#d95778;--rose-dark:#c74567;--rose-soft:#fbe9ee;--ivory:#fff8f7;--white:#fff;--line:#cbd7e5;--line-soft:#e6edf4;--amber:#e89118;--amber-soft:#fff2d7;--green:#16855b;--green-soft:#dff5eb;--danger:#d43f5e;--danger-soft:#fff0f3;--shadow:0 12px 34px #20334e12}*{box-sizing:border-box}html{scroll-behavior:smooth}body{color:var(--navy);background:var(--ivory);-webkit-font-smoothing:antialiased;margin:0;font-family:-apple-system,BlinkMacSystemFont,PingFang SC,Microsoft YaHei,Noto Sans CJK SC,sans-serif}.sr-only{clip:rect(0, 0, 0, 0)!important;white-space:nowrap!important;border:0!important;width:1px!important;height:1px!important;margin:-1px!important;padding:0!important;position:absolute!important;overflow:hidden!important}button,input,textarea{font:inherit}button,a{-webkit-tap-highlight-color:transparent}a{color:inherit}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.62}.public-page{background:var(--ivory);min-height:100vh;padding:14px 12px 42px}.public-shell{width:min(100%,860px);margin:0 auto}.public-hero{aspect-ratio:3.25;box-shadow:var(--shadow);border-radius:18px;position:relative;overflow:hidden}.public-hero-image{object-fit:cover;object-position:center top}.public-card{background:var(--white);box-shadow:var(--shadow);border:1px solid #ffffffd9;border-radius:20px;margin:18px auto 0;padding:clamp(24px,4.2vw,40px)}.report-form{padding-bottom:18px}.field-group{margin-bottom:30px}.field-title{color:var(--navy);overflow-wrap:anywhere;margin:0;font-size:clamp(19px,3.1vw,26px);font-weight:750;line-height:1.48;display:block}.required-label:before{content:"*";color:#e3203d;margin-right:10px}.field-help{color:var(--slate);overflow-wrap:anywhere;margin:8px 0 0;font-size:clamp(16px,2.5vw,20px);line-height:1.6}.field-warning{color:#d51f39;overflow-wrap:anywhere;margin:7px 0 0;font-size:clamp(16px,2.5vw,20px);line-height:1.55}.report-form input[type=text],.report-form input[type=tel],.report-form input:not([type]),.report-form textarea,.admin-login-form input,.action-dialog textarea{border:1.5px solid var(--line);width:100%;color:var(--navy);background:#fff;border-radius:12px;outline:none;min-width:0;max-width:100%;margin-top:12px;transition:border-color .15s,box-shadow .15s}.report-form input[type=text],.report-form input[type=tel],.report-form input:not([type]){height:58px;padding:0 16px}.report-form textarea{resize:vertical;min-height:132px;padding:14px 16px}.report-form input[type=text],.report-form input[type=tel],.report-form input:not([type]),.report-form textarea{font-size:17px;line-height:1.55}.report-form input:focus,.report-form textarea:focus,.admin-login-form input:focus,.action-dialog textarea:focus{border-color:var(--rose);box-shadow:0 0 0 4px #d957781f}.address-fieldset{border:0;margin:0 0 30px;padding:0}.address-option{cursor:pointer;align-items:flex-start;gap:13px;margin-top:13px;font-size:clamp(17px,2.7vw,21px);line-height:1.55;display:flex}.address-option span{overflow-wrap:anywhere;min-width:0}.address-option input,.report-checkbox input{width:25px;height:25px;accent-color:var(--rose);flex:none;margin:2px 0 0}.primary-button,.secondary-button{border-radius:12px;justify-content:center;align-items:center;gap:8px;min-height:52px;font-weight:750;text-decoration:none;display:inline-flex}.primary-button{border:1px solid var(--rose);background:var(--rose);color:#fff}.primary-button:hover{background:var(--rose-dark)}.secondary-button{border:1.5px solid var(--line);color:var(--navy);background:#fff}.submit-button{border-radius:14px;width:100%;min-height:62px;font-size:22px}.privacy-note{color:var(--slate);text-align:center;margin:13px 0 0;font-size:15px}.privacy-note a{color:var(--danger);text-decoration:none}.form-error{background:var(--danger-soft);color:#a72a45;border:1px solid #f2b6c2;border-radius:10px;margin:0 0 14px;padding:11px 13px;font-size:14px;line-height:1.5}.spin{animation:.9s linear infinite spin}@keyframes spin{to{transform:rotate(360deg)}}.submission-success{text-align:center}.submission-success>svg{color:var(--green)}.submission-success h2{margin:12px 0 24px;font-size:28px}.submission-success>p{color:var(--slate);margin:0 0 8px}.submission-success>strong{letter-spacing:.03em;margin-bottom:24px;font-size:25px;display:block}.submission-success dl{border:1px solid var(--line-soft);border-radius:12px;margin:0 0 18px;overflow:hidden}.submission-success dl div{border-bottom:1px solid var(--line-soft);justify-content:space-between;gap:16px;padding:13px 16px;display:flex}.submission-success dl div:last-child{border-bottom:0}.submission-success dt{color:var(--slate)}.submission-success dd{margin:0;font-weight:700}.submission-success .success-note{margin-bottom:20px}.submission-success .secondary-button{width:100%}.privacy-page{max-width:760px}.privacy-page h1{margin-top:0}.privacy-page p{color:#56657b;line-height:1.8}.privacy-page .secondary-button{margin-top:12px;padding:0 28px}.admin-page{background:var(--ivory);min-height:100vh;padding:28px 12px 132px}.admin-shell{width:min(100%,860px);margin:0 auto}.admin-header{justify-content:space-between;align-items:center;gap:20px;padding:8px 8px 20px;display:flex}.admin-header h1{letter-spacing:-.04em;margin:0;font-size:clamp(32px,6.2vw,58px);line-height:1.05}.admin-header>div>p{color:var(--slate);margin:8px 0 0;font-size:clamp(17px,2.7vw,25px)}.admin-greeting{align-items:center;gap:14px;display:flex}.admin-greeting strong{font-size:clamp(15px,2.25vw,21px);display:block}.admin-greeting p{color:var(--slate);margin:5px 0 0;font-size:14px}.avatar-wrap{flex:none;position:relative}.avatar-wrap img{object-fit:cover;width:64px;height:64px;box-shadow:var(--shadow);border:3px solid #fff;border-radius:50%;display:block}.avatar-wrap span{background:var(--rose);border:2px solid #fff;border-radius:50%;width:14px;height:14px;position:absolute;top:1px;right:1px}.summary-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;display:grid}.summary-card{min-height:170px;box-shadow:var(--shadow);background:#fff;border-radius:20px;align-items:center;gap:22px;padding:24px 30px;display:flex}.summary-card>div{min-width:0}.summary-icon{border-radius:50%;flex:none;place-items:center;width:76px;height:76px;display:grid}.summary-icon.pink{color:var(--rose);background:var(--rose-soft)}.summary-icon.amber{color:var(--amber);background:var(--amber-soft)}.summary-card p{margin:0;font-size:clamp(17px,2.4vw,22px);font-weight:700}.summary-card strong{margin-top:2px;font-size:clamp(42px,6vw,62px);line-height:1;display:block}.summary-card small{color:var(--slate);margin-top:9px;font-size:13px;display:block}.admin-search-card{box-shadow:var(--shadow);background:#fff;border-radius:20px;margin-top:18px;padding:25px}.admin-search-card>label{margin-bottom:13px;font-size:clamp(17px,2.6vw,23px);font-weight:750;display:block}.admin-search-form{border:1.5px solid var(--line);min-height:58px;color:var(--slate);border-radius:12px;align-items:center;gap:11px;padding:0 9px 0 16px;display:flex}.admin-search-form input{width:0;min-width:0;color:var(--navy);background:0 0;border:0;outline:0;flex:1;align-self:stretch;font-size:16px}.admin-search-form button{background:var(--navy);color:#fff;border:0;border-radius:9px;min-height:40px;padding:0 17px;font-weight:700}.date-filter-form{border-top:1px solid var(--line-soft);grid-template-columns:minmax(0,1fr) auto minmax(0,1fr) auto auto;align-items:end;gap:10px;margin-top:18px;padding-top:18px;display:grid}.date-filter-form label{min-width:0}.date-filter-form label span{color:var(--slate);margin-bottom:7px;font-size:13px;font-weight:700;display:block}.date-filter-form input[type=date]{border:1.5px solid var(--line);width:100%;height:46px;color:var(--navy);background:#fff;border-radius:10px;outline:none;padding:0 10px}.date-filter-form input[type=date]:focus{border-color:var(--rose);box-shadow:0 0 0 3px #d957781a}.date-filter-separator{color:var(--slate);padding-bottom:13px}.date-filter-form button,.date-filter-form>a{white-space:nowrap;border-radius:10px;justify-content:center;align-items:center;min-height:46px;padding:0 15px;font-size:14px;font-weight:700;text-decoration:none;display:inline-flex}.date-filter-form button{border:1px solid var(--navy);background:var(--navy);color:#fff}.date-filter-form>a{border:1px solid var(--line);color:var(--slate);background:#fff}.admin-loading-shell{position:relative;overflow:hidden}.admin-loading-progress{z-index:90;background:var(--rose);border-radius:0 999px 999px 0;width:42%;height:4px;animation:1.1s ease-in-out infinite alternate loading-progress;position:fixed;top:0;left:0;box-shadow:0 0 18px #d9577880}.admin-loading-header{justify-content:space-between;align-items:center;padding:8px 8px 20px;display:flex}.skeleton-block{background:linear-gradient(100deg,#eef2f6 22%,#f9fbfc 42%,#eef2f6 62%) 0 0/240% 100%;border-radius:18px;animation:1.35s ease-in-out infinite skeleton-shimmer;display:block}.skeleton-title{width:210px;height:58px}.skeleton-avatar{border-radius:50%;width:64px;height:64px}.admin-loading-summary{grid-template-columns:1fr 1fr;gap:16px;display:grid}.admin-loading-summary .skeleton-block{height:170px}.skeleton-filter{height:185px;margin-top:18px}.admin-loading-tabs{gap:12px;margin:18px 5px;display:flex}.admin-loading-tabs .skeleton-block{border-radius:999px;width:102px;height:44px}.skeleton-report{height:215px;margin-top:16px}@keyframes skeleton-shimmer{to{background-position-x:-240%}}@keyframes loading-progress{0%{transform:translate(-15%)}to{transform:translate(165%)}}.status-tabs{scrollbar-width:none;gap:12px;margin:18px 0;padding:3px 5px 8px;display:flex;overflow-x:auto}.status-tabs::-webkit-scrollbar{display:none}.status-tabs a{border:1px solid var(--line);color:#506078;background:#fff;border-radius:999px;flex:none;align-items:center;gap:8px;padding:12px 20px;font-weight:650;text-decoration:none;display:inline-flex}.status-tabs a.active{border-color:var(--rose);background:var(--rose);color:#fff;box-shadow:0 7px 20px #d9577833}.admin-link-hint{opacity:0;visibility:hidden;border:2px solid;border-top-color:#0000;border-radius:50%;flex:none;width:8px;height:8px;display:inline-block}.admin-link-hint.is-pending{visibility:visible;animation:.16s .1s forwards hint-fade-in,.8s linear .1s infinite spin}.report-card-link>.admin-link-hint{color:var(--rose);position:absolute;bottom:27px;right:36px}@keyframes hint-fade-in{to{opacity:.85}}.list-heading{justify-content:space-between;align-items:flex-end;padding:2px 8px 12px;display:flex}.list-heading h2{margin:0;font-size:23px}.list-heading p{color:var(--slate);margin:3px 0 0;font-size:14px}.list-heading button{color:var(--rose);background:0 0;border:0;font-weight:700}.report-list{gap:16px;display:grid}.report-card{box-shadow:var(--shadow);background:#fff;border:1px solid #cbd7e58c;border-radius:20px;position:relative;overflow:hidden}.report-card-link{min-height:215px;padding:28px 82px 26px 92px;text-decoration:none;display:block;position:relative}.report-card:not(:has(.report-checkbox)) .report-card-link{padding-left:34px}.report-checkbox{z-index:2;position:absolute;top:32px;left:30px}.report-card-top{justify-content:space-between;align-items:flex-start;gap:14px;display:flex}.report-card-top strong{overflow-wrap:anywhere;letter-spacing:.01em;font-size:clamp(20px,3.5vw,30px);line-height:1.2}.status-badge{border-radius:999px;flex:none;justify-content:center;align-items:center;min-height:36px;padding:0 16px;font-size:14px;font-weight:750;display:inline-flex}.status-pending{color:#c97600;background:var(--amber-soft)}.status-received{color:#226fae;background:#e5f2fd}.status-settled{color:var(--green);background:var(--green-soft)}.status-exception{color:var(--danger);background:var(--danger-soft)}.report-line{color:#263b5e;align-items:flex-start;gap:12px;min-width:0;margin-top:15px;font-size:clamp(15px,2.5vw,20px);line-height:1.4;display:flex}.report-line svg{color:var(--slate);flex:none;margin-top:2px}.report-line span{-webkit-line-clamp:2;-webkit-box-orient:vertical;display:-webkit-box;overflow:hidden}.report-line.muted{color:var(--slate)}.report-chevron{color:var(--slate);position:absolute;top:50%;right:28px;transform:translateY(-50%)}.empty-state{border:1px dashed var(--line);text-align:center;background:#fff;border-radius:20px;padding:58px 24px}.empty-state svg{color:var(--slate)}.empty-state h2{margin:12px 0 5px}.empty-state p{color:var(--slate);margin:0}.admin-bottom-bar,.detail-action-bar{z-index:20;width:min(100%,884px);padding:15px 18px max(15px, env(safe-area-inset-bottom));border-top:1px solid var(--line-soft);-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px);background:#fffffff5;grid-template-columns:minmax(120px,.8fr) minmax(180px,1.6fr);gap:14px;margin:0 auto;display:grid;position:fixed;bottom:0;left:0;right:0;box-shadow:0 -12px 34px #20334e14}.admin-bottom-bar button,.detail-action-bar button,.waiting-action{border-radius:12px;justify-content:center;align-items:center;gap:9px;min-height:58px;font-size:16px;font-weight:750;display:inline-flex}.secondary-action{border:1.5px solid var(--line);color:var(--navy);background:#fff}.primary-action{border:1px solid var(--rose);background:var(--rose);color:#fff}.admin-login-page{background:var(--ivory);place-items:center;min-height:100vh;padding:24px 16px;display:grid}.admin-login-card{width:min(100%,450px);box-shadow:var(--shadow);text-align:center;background:#fff;border-radius:24px;padding:38px}.admin-login-avatar{border:4px solid var(--rose-soft);object-fit:cover;border-radius:50%}.eyebrow{color:var(--rose);margin:18px 0 5px;font-weight:700}.admin-login-card h1{margin:0;font-size:32px}.login-description{color:var(--slate);margin:10px 0 28px;line-height:1.6}.admin-login-form{text-align:left;gap:10px;display:grid}.admin-login-form label{margin-top:7px;font-size:14px;font-weight:700}.admin-login-form input{height:52px;margin:0;padding:0 14px}.admin-login-form .primary-button{width:100%;margin-top:12px}.password-field{position:relative}.password-field input{padding-right:52px}.password-field button{width:50px;height:52px;color:var(--slate);background:0 0;border:0;position:absolute;top:0;right:0}.detail-page{padding-bottom:132px}.detail-header{grid-template-columns:44px 1fr 50px;align-items:center;margin-bottom:16px;display:grid}.detail-header>a{border:1px solid var(--line);background:#fff;border-radius:12px;place-items:center;width:42px;height:42px;display:grid}.detail-header div{text-align:center}.detail-header p{color:var(--slate);margin:0;font-size:14px}.detail-header strong{margin-top:2px;font-size:18px;display:block}.detail-header form button{color:var(--slate);background:0 0;border:0;font-weight:700}.detail-status-card{box-shadow:var(--shadow);background:#fff;border-radius:20px;justify-content:space-between;align-items:center;gap:20px;padding:25px;display:flex}.detail-status-card h1{overflow-wrap:anywhere;margin:13px 0 7px;font-size:clamp(22px,4vw,34px)}.detail-status-card p{color:var(--slate);margin:0}.detail-status-card>svg{color:var(--rose);flex:none}.detail-section{box-shadow:var(--shadow);background:#fff;border-radius:20px;margin-top:16px;padding:24px}.detail-section h2{align-items:center;gap:9px;margin:0 0 18px;font-size:20px;display:flex}.detail-section h2 svg{color:var(--rose)}.detail-row{border-top:1px solid var(--line-soft);grid-template-columns:minmax(88px,.36fr) 1fr;gap:18px;padding:13px 0;display:grid}.detail-row dt{color:var(--slate)}.detail-row dd{overflow-wrap:anywhere;text-align:right;min-width:0;margin:0;font-weight:650}.detail-row.multiline dd{white-space:pre-wrap;line-height:1.65}.detail-row.sensitive dd{color:#223d68;letter-spacing:.02em}.sensitive-hint{color:var(--slate);margin:13px 0 0;font-size:13px}.detail-address{margin:0;line-height:1.7}.exception-panel{background:var(--danger-soft);border:1px solid #f4bec9}.exception-panel h2,.exception-panel p{color:#aa2d47}.history-section ol{margin:0;padding:0;list-style:none}.history-section li{grid-template-columns:18px 1fr;gap:12px;padding-bottom:20px;display:grid}.history-section li>span{background:var(--rose);border:3px solid #f9d0da;border-radius:50%;width:12px;height:12px;margin-top:4px;position:relative}.history-section li>span:after{content:"";background:var(--line-soft);width:2px;height:54px;position:absolute;top:12px;left:2px}.history-section li:last-child>span:after{display:none}.history-section li p{color:#56657b;margin:4px 0}.history-section li small{color:var(--slate)}.detail-action-bar{grid-template-columns:1fr 1.55fr}.detail-action-bar.single-action{grid-template-columns:1fr}.danger-action{border:1.5px solid var(--danger);color:var(--danger);background:#fff}.waiting-action{border:1px solid var(--line-soft);color:var(--slate);text-align:center;background:#f7f9fb;padding:0 14px}.dialog-backdrop{z-index:100;background:#10213f7a;place-items:end center;padding:18px;display:grid;position:fixed;inset:0}.action-dialog{background:#fff;border-radius:22px;width:min(100%,520px);padding:26px;box-shadow:0 24px 70px #0610224d}.action-dialog h2{margin:0;font-size:24px}.dialog-description{color:var(--slate);margin:8px 0 20px;line-height:1.6}.confirm-summary{border:1px solid var(--line-soft);border-radius:12px;margin:0;overflow:hidden}.confirm-summary div{border-bottom:1px solid var(--line-soft);justify-content:space-between;gap:14px;padding:12px 14px;display:flex}.confirm-summary div:last-child{border-bottom:0}.confirm-summary dt{color:var(--slate)}.confirm-summary dd{text-align:right;margin:0;font-weight:700}.action-dialog label{font-weight:700}.action-dialog textarea{resize:vertical;min-height:110px;padding:12px}.dialog-actions{grid-template-columns:1fr 1.35fr;gap:12px;margin-top:20px;display:grid}.dialog-actions button{border-radius:11px;min-height:50px;font-weight:700}.dialog-actions>button:first-child{border:1px solid var(--line);color:var(--navy);background:#fff}.danger-solid{border:1px solid var(--danger);background:var(--danger);color:#fff}.warning-icon{color:var(--danger);margin-bottom:10px}.restore-actions{grid-template-columns:1fr 1.25fr;gap:12px;margin-top:20px;display:grid}.restore-actions button,.dialog-cancel{border-radius:11px;min-height:50px;font-weight:700}.restore-actions>button:first-child{border:1px solid var(--line);color:var(--navy);background:#fff}.dialog-cancel{width:100%;color:var(--slate);background:0 0;border:0;margin-top:10px}@media (max-width:620px){.public-page{padding:10px 8px 30px}.public-hero{border-radius:15px}.public-card{border-radius:16px;margin-top:12px;padding:22px 18px}.field-group{margin-bottom:25px}.field-title{font-size:19px;line-height:1.55}.field-help,.field-warning{font-size:16px;line-height:1.65}.address-option{font-size:17px}.privacy-note{font-size:15px}.report-form input[type=text],.report-form input[type=tel],.report-form input:not([type]){height:52px}.report-form textarea{min-height:118px}.submit-button{min-height:56px;font-size:19px}.admin-page{padding:18px 10px 122px}.admin-header{align-items:flex-start;padding:2px 4px 16px}.admin-header h1{font-size:38px}.admin-header>div>p{font-size:16px}.admin-greeting>div:last-child{display:none}.avatar-wrap img{width:56px;height:56px}.summary-grid{gap:10px}.summary-card{border-radius:16px;gap:13px;min-height:125px;padding:17px 15px}.summary-icon{width:53px;height:53px}.summary-card p{font-size:16px}.summary-card strong{font-size:42px}.summary-card small{font-size:11px;line-height:1.3}.admin-search-card{border-radius:16px;margin-top:12px;padding:18px 14px}.admin-search-card>label{font-size:17px}.admin-search-form{min-height:52px}.admin-search-form button{padding:0 13px}.date-filter-form{grid-template-columns:1fr 1fr;gap:10px;margin-top:15px;padding-top:15px}.date-filter-separator{display:none}.date-filter-form button,.date-filter-form>a{min-height:44px}.status-tabs{gap:8px;margin:12px 0;padding-left:0}.status-tabs a{padding:10px 15px;font-size:14px}.admin-loading-summary{gap:10px}.admin-loading-summary .skeleton-block{height:125px}.skeleton-title{width:180px;height:42px}.skeleton-avatar{width:56px;height:56px}.skeleton-filter{height:235px;margin-top:12px}.skeleton-report{height:190px;margin-top:12px}.report-list{gap:12px}.report-card{border-radius:16px}.report-card-link{min-height:190px;padding:22px 54px 21px 62px}.report-card:not(:has(.report-checkbox)) .report-card-link{padding-left:22px}.report-checkbox{top:24px;left:19px}.report-checkbox input{width:23px;height:23px}.report-card-top strong{font-size:21px}.status-badge{min-height:32px;padding:0 12px;font-size:13px}.report-line{gap:9px;margin-top:13px;font-size:15px}.report-chevron{right:17px}.report-card-link>.admin-link-hint{bottom:17px;right:20px}.admin-bottom-bar,.detail-action-bar{padding:12px 10px max(12px, env(safe-area-inset-bottom));gap:10px}.admin-bottom-bar button,.detail-action-bar button,.waiting-action{min-height:54px;font-size:15px}.admin-login-card{padding:30px 22px}.detail-header{margin:0 2px 12px}.detail-status-card,.detail-section{border-radius:16px;padding:20px 18px}.detail-row{grid-template-columns:100px 1fr;gap:10px;font-size:14px}.detail-row.multiline{display:block}.detail-row.multiline dd{text-align:left;margin-top:8px}.dialog-backdrop{padding:10px}.action-dialog{border-radius:18px;padding:24px 20px}.restore-actions{grid-template-columns:1fr}}@media (max-width:390px){.summary-icon{display:none}.summary-card{text-align:center;justify-content:center}.report-card-top{align-items:center}.status-badge{padding:0 9px}}@media (prefers-reduced-motion:reduce){*,:before,:after{scroll-behavior:auto!important;transition-duration:.01ms!important;animation-duration:.01ms!important;animation-iteration-count:1!important}}
